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Frequently Asked Questions Answered:

None of the design template contains Photo. Those are for preview purpose only. With customization service we mostly provide stock photos. 

Please check with designer, most of our designer got access to licensed photo library. They can offer both free and paid stock photos for free. Extra charge may apply in certain cases.  

With the product variant that says File only. You will buy the editable format (PSD/EPS/PDF/Word) of file that mentioned. Then you will have to have the necessary software and skill to edit the files. 

In other hand with ‘customization' we/our designer offer customization service. We will edit the file and make it usable/print ready. In one word its a service you buy for that specific template. 

After placing the order, designer will message you. You can message the designer too before/after you buy the template. You have to provide with necessary contents and instruction to the designer. 

Normally we ask 24 hours. But designer can do the job by next hour too is he/she is available. If designers fails to contact you in 24 hours, we graphic reserve official team do the job for you. 

With customization service we will replace all contents with the content that you will provide. We will changes branding color logo and contact information. We can do slight changes on the layout  to fit in your contents. Designer may charge extra for extra customization. 

File format can vary, each product has its file format attribute in product variant and in product description. However most of our product are designed in Adobe Photoshop PSD and Adobe Illustrator AI/EPS. 

If you find any issue with any file, we will fix that for you. Please double check product description for file size and file format before you buy. Feel free to contact us; we will resolve any error you might see. 

However, if you bought a subscription by mistake and didn’t download any of our files, please feel free to contact us. We will be happy to refund you. 

After downloading any file, we can only fix file errors. After downloading files, we don’t offer a refund on the subscription plan. 

Yes, don’t waste your time and use our templates.

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Suite 632 Unit B. 63-66 Hatton Garden, Holborn, London EC1N 8LE UK

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